Refund policy
Returns & Refunds Policy
At Roworth Ltd, all products are made to order through our production partner. This ensures minimal waste and a more sustainable approach to production.
Made-to-Order Policy
As each item is custom produced once an order is placed, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
We strongly encourage customers to review sizing guides and product details carefully before purchasing.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery at marketing@roworthltd.co.uk with:
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Your order number
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A description of the issue
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Clear photographs of the item
We will assess the issue in line with our production partner’s policy and arrange a replacement or refund where appropriate.
Returns Eligibility
Returns are only accepted where items are confirmed as:
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Faulty
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Damaged
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Incorrectly supplied
Customers are responsible for return shipping costs unless the item is confirmed as faulty or incorrect.
Exchanges
We do not offer exchanges. If there is an issue with your item, please contact us and we will work with you to resolve it.
Refunds
Refunds are only issued for items that are confirmed as faulty, damaged, or incorrectly supplied.
If approved, refunds will be processed back to your original payment method.
Contact Us
For any questions regarding your order, please contact:
marketing@roworthltd.co.uk
Your Consumer Rights
This policy does not affect your statutory rights. Under the Consumer Contracts Regulations, made-to-order or personalised items are exempt from cancellation rights unless faulty.