Shipping policy
Shipping Policy
At Roworth Ltd, all products are made to order through our production partner. This means each item is created specifically for you once your order is placed.
Production Time
Orders are typically produced within 3–5 working days.
During busy periods, this may extend slightly.
Shipping Time
United Kingdom
Once dispatched, orders are typically delivered within 4–8 working days.
International Orders
Delivery times vary by location but are typically 7–14 working days after dispatch.
Order Processing & Delivery Time
Please note that total delivery time = production time + shipping time.
For example:
-
UK orders typically arrive within 4–8 working days from order
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer promotional shipping rates (such as free UK delivery over a certain value), which will be clearly stated on the website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Delays
While we work closely with our production and delivery partners, delays can occasionally occur due to:
-
High seasonal demand
-
Courier delays
-
Incorrect shipping details provided at checkout
We are not responsible for delays caused by third-party couriers but will always do our best to support you.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions regarding your order, please contact:
marketing@roworthltd.co.uk